Which Is More Important, Talent Or Hard Work - 1072 Words

Which is more important, talent or hard work?. Other people refer to this question as Nature vs. Nurture (Taylor). Throughout the years there has been debates about the topic and it will go on in the future because of different beliefs and thoughts that people have. This argument can be compared with democrats and republicans, some believe one thing and the others something else. Hard work always comes out on top of talent because of the time and dedication a person utilizes to work hard and get to a high level of skill and knowledge. Hard work, also known as nurture, is commonly defined as environment and experience. Nature is something that you naturally have within you, such as certain skills and abilities that you can do and others can t, which is difficult to find people who can do certain abilities and skills. Even though people can develop skills and even a talent from working hard, It is very difficult for them to reach a certain level of skill. Past generations used to believe that talent and stars were born not made, but that belief has been drastically changed by the people who worked hard every day to reach their goals (Krakovsky). The ones who worked hard to get to a high level, did not only learn one skill they learned many others along the way whether it was a mental skill or a physical skill(Shanks). There is only a few bad sides to hard work, one is that if you work too hard in a physical activity, you can get hurt and that can can slow you down or evenShow MoreRelatedSuccessful Learning Habits H ard Work924 Words   |  4 Pageshelp making it easy, fast and efficient. However, people might be mislead by talent being the main component that helps us learn how to accomplish certain tasks, when effort and eagerness to learn are more valuable components. To develop successful learning habits hard work and motivation are two valuable ingredients, unlike talent, which is not going to improve your learning skills. When it comes to learning, hard work is one of the most valued skills for success without it there is no hope forRead MoreThe Most Effective Leaders Agenda1720 Words   |  7 PagesOne of the most pressing challenges that sit on the work of the most effective leader’s agenda is how to attract, recruit and retain talent millennium (Zheng, Soosay, and Hyland, 2007). It is believed that these 7 pivotal approaches cultivate and leverage talent pipeline in Asia (Stahl, Bjà ¶rkman, Farndale, Morris, Paauwe, Stiles, Trevor and Wright, 2012). 1. Understand connect Understanding is one thing, connecting is another, so look at what makes millennial in your workplace tick. They holdRead MoreEssay on Contrasting Biff and Bernard in Death of a Salesman951 Words   |  4 Pagesâ€Å"As iron sharpens iron, a friend sharpens a friend.† (Proverbs 27:17) Friends are an important part of life. Friends are useful to help one get through the hardships of life. In Arthur Miller’s Death of a Salesman, we see the small (but present) friendship of Biff and Bernard. Biff is a football superstar, with scholarships lined up and friends galore. Bernard, his neighbour and childhood friend, is very much a book worm who decides to focus his time on his academics and unfortunately, doesn’tRead MoreSelf discovery787 Words   |  4 Pagestreasure – our abilities, skills, talents, and personalities and us, being true to ourselves, and our family, friends, and loved ones. I am Joanne Mae Labio. I believe that there is no one who knows you so much but yourself and that there is such a great happiness when you know that you are living your life being true to yourself. I am fourteen years old, eight-grader student and I’m proud to say that even though I’m still young, I already discovered some of my talents and skills and trying to improveRead MoreBenefits Of Talent For Talent1685 Words   |  7 PagesINTRODUCTION What is talent? The dictionary defines it as aptitude or skill. Business defines it at highly skilled employees that can quickly learn new process and bring with them a wealth of knowledge and training. Companies seek good talent to streamline business processes. This talent is has the skills that the company needs to move to the top, obtaining more talent than the competitors gives the organization and edge over the others. Highly skilled employees are like a valued commodity and areRead MorePreparing For The Literature Review1078 Words   |  5 PagesReview Introduction: Leadership is an important task of management, which helps to take advantage of effectiveness and to achieve organizational goals. The topic of the research is â€Å"The relationship between leadership education and leadership experience on effectiveness of hiring managers. During the research, many topics will be discussed to approach to the right decision making when hiring managers. Five things leaders should keep in mind: Leaders who work in the leadership field, whether theyRead MoreThink Big: Unleashing Your Potential for Excellence800 Words   |  4 Pages Think Big: Unleashing Your Potential for Excellence, is an inspirational book written by Ben Carson. Carson starts the book by telling the readers about the history of his life. He continues to narrate, how he made it through hard work and perseverance and introduces the audience to his mentors, and how they influenced his life. The second half of the book is now the core of his writing as he uses the acronym Think Big in explaining his success. In addition, he explains to the readers on how toRead MoreTalent Management Issues Facing International Organizations1161 Words   |  5 PagesThe variety of talent management issues facing international organizations nowadays is enormously broad. One of the main tasks facing companies all over the world is constructing and supporting a solid talent pipeline. Not only do companies need to regulate to shifting demographics and work force preferences, but they also need to build new abilities and invigorate their organizations — all w hile struggling with new competitors, investing in new technologies and globalizing their actions. What doRead MoreTalent Management : An Organization1202 Words   |  5 PagesIntroduction Talent is an advantage to a company. According to Blass(2009) talent management is the additional management, processes and opportunities that are made available to people in the organisation who are considered to be ‘talented’. Talent Management nowadays have a pivotal role in the companies because the stability and the reliability depends on that. With the talent management, HR is showing interest in the staff. HR role in the Talent Management HR has an important role in talent managementRead MoreTalent Code Essay794 Words   |  4 PagesTalent Code In The Talent Code, the process of building talent is described in depth. In order to create a talented basketball team I will use principles from this book. Talent is not entirely dependent on genes and you are not a finished product (talent wise) when you are first born. Growing talent in players requires three aspects that are described in the book. First, Deep practice is required to learn the skills necessary to become a skillful player. Deep practice is not about the amount of

A Tourist Only Sees That Which The Tourist Chooses To See.

A tourist only sees that which the tourist chooses to see. The place the traveler is visiting, such as Antigua in A Small Place, is simply a commodity; something that is purchased to enjoy for a short time. Yet, there are others there who see the same things, the same beauty, in a drastically different light than those who are there visiting by choice. These natives know that the outsiders see them as part of the package of Antigua, simply â€Å"locals†, when in truth they are prisoners of the island they inhabit (Thaden). Even though both the American visitors to this tropical nation and the natives of the island of Antigua are descendants of those who were at one time under British rule, the difference in both the timing and consequences of†¦show more content†¦When the tourist arrives at the Antiguan airport, they notice the beauty of the island, the lush vegetation, the bright sunshine and the lack of rain. They arrive in what they see as an earthly paradise, move quickly through customs, and into a taxi. It is in that taxi that the traveler may realize their driver is perhaps a bit reckless, and the road they are traveling on is rather dilapidated. However, thinking below the surface level about why there would be a driver who can not drive, or terrible roads, or a school that looks more like a rest stop would cause the tourist to ruin their lovely, worry-free vacation (Luburić-Cvijanović). When the Antiguan arrives back to their home country, they are usually not returning home from a vacation of their own, but because there was a need for cheap clothing and food for their relatives which could not be found in their own country. This Antiguan must have their bags searched before walking back onto their drought-laden soil (Kincaid 4,5). What the Antiguan citizen realizes that the American tourist does not is that the Antiguan government considers the nation of Antigua, the land, and the natural beauty of the country to be a commodit y, or a product. The government sells large pieces of land to investors who in turn build enormous condominiums for the vacationers. The food that the tourist thinks is local, is in fact a product like all others, caught locally, shipped to Miami to be processed and then back to Antigua at aShow MoreRelatedThe Tourism Industry Has Created A Tarnished Reputation Of Tourists1597 Words   |  7 PagesTRAVELLER, TOURIST AND BACKPACKER The concept of the traveller is seen very differently in comparrison to the tourist. Both have the same interest in being in another country and experiencing another culture, but to what extent are they experiencing it in the same way? The tourism industry has created these different types of categories of people who travel to other countries that have evolved over hundreds of years. Modern travel has become more affordable to people of all different backgroundsRead MoreOpinions towards Imperialism in Antigua in the Novel, A Small Place by Jamaica Kincaid1078 Words   |  4 Pagesexpresses her opinion towards imperialism in Antigua, which has change the way how Antiguan people live. She then talks about issues of tourism and corruption, and how everything to the readers is â€Å"your fault† as she described. Kincaid also reveals the native’s view on tourism. The book is written in second person, explaining her opinion, and the reader is spoken to directly in the book. To make more sense of this, the reader is like a tourist whose visiting Antigua. The book starts outs having theRead MoreThe Summer People, By Shirley Jackson And Smoke Ghost By Fritz Leiber1649 Words   |  7 Pagesproblems† is completely false. I could choose almost any example from our readings and pick out some sort of â€Å"real world† issue or important thing that I have learned from them. For the sake of time, however, I will focus on â€Å"The Yellow Wallpaper† by Charlotte Perkins Gilman, â€Å"The Summer People† by Shirley Jackson and â€Å"Smoke Ghost† by Fritz Leiber. Each of these stories has succeeded in broadening my horizons and has taught me something important about the world in which we live. Weird fiction stories coverRead MoreWalcott Vs Kincaid : Views On Colonialism1443 Words   |  6 Pagesagainst the idea of tourists and foreigners coming into Antigua and trying to colonialize the island. She in turn sees the English as peo ple who are coming into her country and trying to overrun it instead of trying to help. She blames the tourists for all of Antigua’s problems and describes the tourists as â€Å"ugly human being[s]† (Kincaid 14). Since the repairs of Antigua â€Å"the island offers a wide range of accommodation[s]† (Hyde n.p.) allowing it to be a landmark for tourists to want to visit. ShortlyRead MoreCaribbean Pleasure Industry And Big Pharma, Women And The Labour Of Love Essay1723 Words   |  7 PagesUpon first glance, it may be difficult to see any correlation between Caribbean Pleasure Industry and Big Pharma, Women and the Labour of Love; after all, the main subjects within each of the respected woks are vastly different in nearly every possible way. On one hand, we have the exploitation of men within the Dominican, using their bodies and communication skills to profit off Caucasian tourists and on the other, we inspect the affiliation between women, pharmaceutical compan ies, the culture ofRead MoreTourist Trap Model with Downward-Sloping Demand Curve1335 Words   |  6 PagesECON0402 - Term paper Tourist Trap Model with Downward-Sloping Demand Curve 2010 97 0203 Introduction This paper will attempt to relax the unitary demand assumption of the tourist trap model that we saw in class. The others assumptions are conserved. We will now have a linear downward-sloping demand-curve: p=G-gq I will first discuss what could be the equilibrium price and how we can deduce it. Then, I will explain the conditions that must be fulfill to sustain this equilibrium. Read MoreIntegrated Marketing Communication Report3451 Words   |  14 Pagesservice to user who interested in London events. Events included gigs, clubbing, arts, comedy, theater and festivals. Spoonfed sees the growth on leisure economy which is going to expand its business scope and increase company profile by launching a campaign in the Olympic game 2012 London. Spoonfed current target is student within London and now moving towards tourists. The campaign will launch from July to August. Throughout the report, It follows a SOSTAC structure and the key things fromRead MoreCommodification Impacts on Tourism2516 Words   |  11 Pagestasting, your imagination (and perhaps your budget) is pretty much your only limitation. Along side this ever increasing number of vacation destinations a large body of research on the â€Å"tourist machine† also grows. Over time, the focus of tourism research has shifted somewhat from the basic sort of anthropological or sociological questions such as â€Å"why do people choose the destinations they do† and â€Å"how do the natives of these tourist destinations feel about their â€Å"guests†Ã¢â‚¬  to more of an environmentalRead MoreDestination Marketing, Bali Essay3662 Words   |  15 PagesSummary Bali is a tourist region situated within Indonesia. This report aims to provide a marketing plan for the next two years which will help Bali to overcome its current constraints and challenges and to exploit its opportunities. It is suggested that Bali Tourism moves away from its traditional positioning of targeting younger people looking for a cheap holiday. By maximising the opportunities created by the constraints of not enough capacity for air flights for tourists, a new cruise ship industryRead MoreGraffiti Vandalism Essay993 Words   |  4 Pagesdisagree saying its vandalism. In my opinion, graffiti is art. This type of art can be understood in different ways and can be considered as vandalism. It really all depends on what the picture expresses to you and what you see. But everyone has their own opinions and everyone sees everything differently. While many of these artists who are extremely talented and spend most of their time on their pieces, our society has labeled them as vandals that damage private property. Artists that use graffiti

Critical Analysis of Deaths Waiting List Essay

In the article â€Å"Death’s Waiting List† Sally Satel argues that the sale of organs should be allowed in the U.S. She hopes to convince the reader that the only guarantee of getting a transplant is to skip the wait list and just buy one. Although Satel makes a good argument she seems very biased and provides biased evidence to support her claims. Satel claims that there is a problem with organ donations. In order to prove this she begins her argument by stating that the wait for a kidney in a big city, â€Å"is five to eight years and expected to double by 2010.†(2) Well, it is now 2012 and it still takes the same amount of time to get a kidney transplant. The time did not double like Satel claimed it would. As a matter a fact according to the†¦show more content†¦There are several solutions that Satel rejects and ignores. She rejects the Institute of medicine’s â€Å"frustrating report.† She says that instead of issuing the report as â⠂¬Å"Organ Donation: Opportunities for Action.† they should have subtitled it,â€Å"Recommendations for Inaction.† This sounds very unethical. She then explains that it is a new initiative which expands donor eligibility to patients who died of cardiac arrest. She says, â€Å"organs now can only be retrieved from those who suffer brain death.†(9) At first she agrees that it is a decent idea because more people die of heart failure than brain death, but then she says that supply will still fall short of need. It seems as if she felt threatened by this proposal and she just had to mention it so she could bash it in her article. To make matters worse, her counter argument also sounds very weak compared to the proposal. She provides no evidence to back up her claim. Why will it fall short of need? Satel fails to mention this evidence to back up her claim. It is very unfair of her. Satel mentions but ignores the European Incentive, â€Å"Presumed Consent†(10) it basically considers citizens donors at death unless they sign an anti-donor (or opt-out) card. She does not say how this could help or hurt with the high demand of organs transplants. It seems as if she did not tackle the incentive because she had no strong arguments against it. Satel does not fairlyShow MoreRelatedtheme of alienation n no where man by kamala markandeya23279 Words   |  94 PagesAccording to Greek legends, the city was founded by Cadmus and was destroyed by the Epigonoi in the time before the Trojan War. In the sixth century B.C., Thebes recovered its glory to some extent, and in Sophocles’ time it was still a powerful state. LIST OF CHARACTERS Major Antigone The daughter of Oedipus, the former King of Thebes. Her mother, Jocasta, was Creon’s sister. She is willing to risk her life in order to bury Polynices, her dead brother, thereby defying King Creon’s edict. She is

Subsidation of Irrigation Infrastructure for Environmental Management

Question: Why Subsidation Of Irrigation Infrastructure Is Difficult In Dislodging Due To Change Answer: Discussion Irrigation is an important component that facilitates the development of the agricultural sector. However, it is not taken as an important sector since it has been faced with challenges. Some of the challenges are similar to the ones facing various sectors of the economy especially the private sector. Subsidizing of the irrigation infrastructure has been difficult to dislodge because most of the jurisdictions are believed to be sharing this infrastructure. For example, in the cases where the infrastructure is owned jointly by the shareholders(Crase Cooper, 2015, p. 292). Therefore, in the event such situations, there is a lack of contribution from the users in the form of charges which will cover the depreciation. As a result, the infrastructure ends up leading to the accumulation of the residual risk that is catered for by the government. Additionally, there have been some environmental consequences caused by water to transportation. This evidenced by the fact that there is no an i ndication of the importance of storing water in the dams(Crase O'Keefe, 2014, p. 3). Subsidizing of the irrigation infrastructure is seen to be bestowing some benefits to selected individuals. Therefore, the spread of the empowerment is seen to be unpredictable due to some factors facing the initiative. Some farmers in certain areas are faced with water shortage, and this has led to a high degree of coercion among them. This has been associated with the challenges which are faced when establishing some techniques that are cost-effective. This is because of the difficulty of the tasks involved. Also dealing with the over-allocation of the MDP has again given rise to the responses towards the policies which have been put in place, for example, investing the money into the agricultural sector. This has led to the undermining of the incentives which are responsible for the markets and in other situation, hazards that are moral are experienced(WWF Global, 2016).Tariffs associated with water are also seen to be impacting the initiative since they disguise the various oppor tunities that facilitate the supply of water. References Crase, L. Cooper, B., 2015. Politics, socio-economic and water allocations: a note on the limits of Integrated Water Resources Management. Australasian Journal of Environmental Management, 22(4), pp. 388-399. Crase, L. O'Keefe, S., 2014. The Contradiction between Modernising Irrigation and Water Buyback, s.l.: s.n. WWF Global, 2016. Environmental problems in Australia. [Online] Available at: https://wwf.panda.org/who_we_are/wwf_offices/australia/environmental_problems_in_australia/ [Accessed 7 October 2017].

Wells Fargo OFS free essay sample

First electronic banking product in 1989 First major U. S. ank to offer Internet access Wells Fargo Online Financial Services (A) Harvard Case Solution Analysis Wells Fargo, the leader in electronic banking transactions Balanced Scorecard in its online inancial services group (OFS) to track and measure performance. OFS Group develops and supports services that allow existing and future customers to transact banking over the Internet. The new division is facing rapid change and must invest heavily in new technologies and the development of innovative products and services. OFS has been found difficult to balance the need for a clearly articulated strategy and measurable goals with the flexibility required in a dynamic environment. Wells Fargo was a culture that encompasses financial performance. However, OFS management believes that its business can not be measured and valuated on the basis of financial indicators alone. For example, the group was not yet profitable, but under the condition that a critical component of long-term strategy of the bank. OFS Group believed that the Balanced Scorecard will allow them to develop a number of complex, multi-dimensional measures for assessing the performance of its objectives and to communicate and update their strategies in a rapidly changing environment. Hide by Robert S. Kaplan, Nicole Tempest Source: Harvard Business School 18 pages. Publication Date: June 12, 1998. Prod. #: 198146- PDF-ENG Abstract Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group S) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to perform transactions via the Internet. The new division faces rapid change and must invest heavily in new technology and in the development of innovative products and services. OFS was finding it difficult to balance the need for a clearly articulated strategy and measurable objectives with the flexibility required in its dynamic environment. Wells Fargo had a culture that embraced financial metrics. Yet OFS management believed that its business could not be measured and evaluated on the basis of financial metrics alone. For example, the group was not yet profitable, yet it provided a critical component to the banks long-term strategy. The OFS group believed that the Balanced Scorecard would allow them to develop a set of integrated, multidimensional measures to assess performance against its goals and to communicate and update its strategy in a rapidly changing environment. Email this CASE (FIELD) Wells Fargo Online Financial Services (A) by Robert S. Kaplan, Nicole Tempest Source: Harvard Business School 18 pages. publication Date: Jun 12, 1998. prod. 98146-PDF-ENG wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to perform transactions via the Internet. The new division faces rapid change and must invest heavily in new technology and in the development of innovative products and servi ces. OFS was finding it difficult to balance the need for clearly articulated strategy and measurable objectives with the flexibility required in its dynamic environment. Wells Fargo had a culture that embraced financial metrics. Yet OFS management believed that its business could not be measured and evaluated on the basis of financial metrics alone. For example, the group was not yet profitable, yet it provided a critical component to the banks long-term strategy. The OFS group believed that the Balanced Scorecard would allow them to develop a set of integrated, multidimensional measures to assess performance against its goals and o communicate and update its strategy in a rapidly changing environment. Wells Fargo Online Financial Services Since its inception, Wells Fargo Bank (Wells Fargo) has been focused on using financial measures to assess performance and make strategic decisions. Headquartered in San Francisco, Calitornia, Well Fargo was the second largest bank in California and was one of the largest banks in the United States with approximately $100 billion in assets in 1997. As of December 1997, Wells Fargo served 10 million households in ten western states, while operating over 1,900 staffed etail outlets and 4,400 automated teller machines. As the banking industry has continued to grow, shifts in consumer needs and demands have caused banks to be much more aggressive and competitive in the services they provide. Wells Fargo has tasked its organization with being at the forefront of this competition in the banking industry. It has used outside- the-box thinking to produce such ideas as extended and weekend hours, ATMs, in grocery stores, and one-stop-shopping banking centers. By being the first to implement many of these ideas, Wells Fargo has been able to enhance its brand image and attract many new consumers. This was clearly the case in 1995 when Wells Fargo launched into the Online Financial Services (OFS) realm (Electronic banking, PC Banking, Internet Banking). The OFS group started off slow, with approximately only 10,000 consumers, or one percent of its current client base accessing their accounts via the web. Those numbers did not stop Wells Fargo OFS group from continuing to expand its online presence, and soon it introduced items, such as a website and online bill pay. Management understood the importance of the consumer continuum and felt strongly that the internet was not only the next step, but would eventually be a vital art of everyday life, paralleling expected PC and internet growth. While WFOFS continued to request more resources in an attempt to attract more consumers to OFS, it still faced many issues. First, as a first mover it needed to continue to bolster and improve their client base accessing their accounts via the web. Wells Fargo was in a growth environment where new projects and opportunities were raised both internally and externally. Secondly, as Wells Fargo began to have success in its OFS group, many banks were quick to implement copycat products, increasing competition in the online financial services market. Finally, cost and revenue recognition were not concrete with the OFS group. Costs were being incurred to start this new department, but OFS was saving costs that other departments would have incurred. Wells Fargds stance on success in the past had strictly been financial, but the OFS results were not as clear or as quickly understood by internal and external stakeholders. Therefore, Wells Fargo needed a new standard to measure success, one that not only focused on financials, but also on strategy and creating long-term value for its company and stakeholders. Developing a Balanced Scorecard General reasons / benefits of uses scorecard Specific reasons for WF to apply the scorecard As mentioned previously, in the mid-eignties WF nad become increasing customer centric with extended hours and increased accessibility but this change has clashed a culture that focused primary on financial measures. It was understood that something needed to change in order to shift the focus to longer term goals and better align daily activity to its long-term strategy. Wells Fargo needed to develop a key piece of infrastructure to help synchronize the OFS strategy with their daily xecution plans and translating those executions into measurable results. This tool would enable the OFS group to communicate with the senior management team of Wells Fargo but it would also allow it to communicate with other departments across the Wells Fargo company. Wells Fargo decided to develop a balanced scorecard for two main reasons. First, the balanced scorecard provided a mechanism to ensure the OFS group plans supported its overarching vision while creating a set of objective measures of performance. Second, the balance scorecard put a premium on the elements that make up success y placing a strong emphasis on quantitative measures for evaluating business performance. The balanced scorecard helps managers stay in tune with all of the objectives. More specifically: The leaders of Wells Fargo Online Financial Service organization recognized that financial measures only were insufficient in capturing and communicating the status, goals, and performance of their business unit. They needed to identify the factors that drove their business and develop a way to measure them. The constantly changing nature of the technology required that the OFS constantly adjust to keep up. Products should be offered in conjunction with related products, for example if a customer if seeking checking their balance, rates for Mortgages of a 3rd party provide should non-intrusively be listed along the border of the website. In order to insure Wells Fargos Online services are providing a full solution for their customers needs they should expand their portfolio of products available online to include all financial services appropriate. Wells Fargo should improve the actual performance of the site itself to support the additional unctionality and services being offered. Improved site performance will insure that there are no lost opportunities for revenue due to downtime or slow time. Finally in support of their seamless integration of cross selling and expanded portfolio objective, Wells Fargo should Deepen the relationship with the 3rd Party Alliance Partners that support their non-branded offerings. The deepened relationship should include coop-marketing opportunities on the partner websites and reciprocal referral links to encourage their customers to enroll for Wells Fargo Online banking . Improve functionality from Click to Close Seamless Integration of Cross Selling Expand Product Portfolio Improve Site Performance Deepen Relationship with 3d Party Alliance Partners Objectives for reducing cost per customer Wells Fargo should have four primary objectives when pursuing the goals of reducing cost per customer. First they should focus on reducing resolution time for issues for both technical and enrollemnt issues. This can be done by training call center associates to quickly help the customers. A reduced resolution time means less labor, happier customers and more enrollments. As those calls are coming in the call center ssociates should be thoroughly record issues so that Wells Fargo associates can study and address the root causes of calls Wells Fargo. Using that information they can now develop self help tools for enrollment that will be more effective in quickly getting customers enrolled and reduce the number ot calls and emails needed to resolve issues. Often customers would prefer to use self help tool in favor of calling a help center so again by improving a functionality of the site itself call center expenses could be reduced while pleasing the customer with improved functionality. As the functionality of the website is improved adding customers to spread the cost of service should be the next priority. By stream-lining the process of enrollment and making it easier Wells Fargo can make enrollment quicker and cheaper. Finally Wells Fargo should address non-enrollment issues the same way as the enrollment issues, by studying the root cause of issues or complaints and using the information to improve the Help Feature as issues are identified. Reduce Resolution time for technical and enrollment issues Develop Self Help Tools for Enrollment Increase Ease of Online Enrollment Improve Help Feature Functionality What elements of this case still apply today russell Elements that apply today: 3 strategies: Adding and retaining high value customers, increasing revenue per customer, reducing cost per customer Innovaton and adapting to meet customer needs: -2004 webMethods Customer Innovation Award Winner The Wells Fargo Wachovia Blog is created when Wachovia became part of Wells Fargo. The purpose is to help customers understand more about whats going on post merger. Guided By History This blog is intended to help provide a rich online xperience that bridges events in the past with an outlook on the future. The Student LoanDown this is a blog aimed at helping students finance their college education. Stagecoach Island Stagecoach Island is an online virtual world created by Wells Fargo for young adults. The purpose is to help young adults connect with friends and make new ones, and learn smart money management. CEO Blog Get the inside scoop on whats cooking in Wells Fargos product areas with the [emailprotected] blog. What new products are we thinking about building for our commercial customers? What hanges are we making to existing treasury management products? Log into CEO portal and visit our blog today. Cross sell branded and nonbranded products to increase revenue per customer: average cross sell ratio for financial institutions is 2, WFOFS is 5. 5 Develop and implement cost effective marketing programs: -Bottom line: The banks willingness to try new things has created an impressive lists First U. S. bank with a blog First bank with a student loan blog First bank with a business banking blog First bank in the world with a Second Life presence.